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OBJECTIVE
Creating an enabling environment to meet the needs of the company as well as customer requirements for the establishment and implementation of a Quality Management System (QMS) of and continuous process improvement.
LIST OF SERVICES
- Internal training
- Support Services
TRAINING OF QUALITY STANDARDS SERIES
(ISO 9000)
MODEL OF QUALITY MANAGEMENT SYSTEM |
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OBJECTIVE
Present main outline of ISO 9000 regulations and assess the impact of these on your current quality management system.
TRAINING CONTENT
- Changes in the quality management system;
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Basic principles of a Quality Management System;
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Meaning of ISO 9000;
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List of quality management standard of ISO 9000;
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The summary of the requirements of ISO 9001 (Plan, Do, Check, Act);
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Registration Process and conclusion.
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Customer Satisfaction Survey : an efficient quality improving tool. |
TARGET AUDIENCE
General Management, managers, coordinators, quality control managers, office and plant workers. |
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LENGTH
One (1) day : General Management
Half a day (1/2) : office and plant workers
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TECHNICAL TRAINING OF INTERNAL AUDIT
(ISO 19011)
OBJECTIVE
Providing to the participants, the knowledge and skills necessary to prepare and carry out internal audits of the Quality Magement System.. |
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The checklist : an effective way to verify the application of a quality management system (QMS).
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TRAINING CONTENTS
- Introduction to the ISO 9000 family of standards;
- Internal Audit – attributes;
- Key stakeholders;
- The human factors during internal audit;
- Stages of the audit process;
- Simulation / Practical workshop and conclusion;
TARGET AUDIENCE
General Manager, quality-control managers and internal auditors.
LENGTH
Half (1/2) a day : General Management
Two (2) to three (3) days: Internal auditors
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TRAINING ON STATISTICAL PROCESS CONTROL (SPC)
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Process monitoring by the use of measurement equipment. |
OBJECTIVE
Train supervision and operation staff the concept of statistical process control (SPC). Make internal staff able to understand the concept of variation and capability of a process. Support the production staff by implementing and maintaining of control charts. Be able to understand and interpret the results of various statistical studies, to ensure adequate corrective actions. Have to skills necessary to ensure the maintenance of statistical process control in the factory.
TRAINING CONTENT
- Introduction to statistical process control (SPC);
- Concept of variation in a process;
- Available tools to analyze the behavior of a process;
- Evaluation of the preliminary process capability (Pp, Ppk).;
- Presentation and training on various control charts (measurable or by attributes);
- Analyzing process behavior;
- Presentation of the indicators to evaluate the capability of a continuous process (Cp, Cpk, CPU, CPL).
TARGET AUDIENCE
Managers, coordinators, quality control specialist, technical department, TS 16949 specialist.
LENGTH
One (1) to three (3) days
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CONSULTATION AND/OR COACHING
- Benchmark assessment (diagnostic) of quality management system currently implemented in the company;
- Support for the implementation of a profitable quality management system in accordance with the ISO 9001 management standard;
- Support for the conversion of the existing quality management system to ISO 9001;
- Conducting and / or assistance during internal quality audits;
- Support for the establishment of measurable quality-control objectives and assistance for the implementation of a dash board to monitor key performance indicators (KPIs) and prepare the business plan;
- Coaching / Support during management reviews;
- Support for the implementation of automotive requirements (IATF 16949, PPAP, APQP, MSA).
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